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PRIVACY AND PERSONAL INFORMATION PROTECTION POLICY

At Clinique Vétérinaire du Vieux-Longueuil Inc, we firmly believe in the importance of protecting the personal information of our clients, employees and representatives (hereinafter referred to as “you”, “your”). We are subject to the Law for the protection of personal information in the private sector, and as such, we are to committed to maintaining the confidentiality of the personal information we collect as part of our activities (hereinafter referred to as “us”, “our”).  

Our privacy policy (the “Policy”) aims to inform you of our practices regarding collection, use, disclosure and conservation of personal information. By choosing to provide personal information (whether through our website, via email, phone or in person), you accept the terms and conditions of this Privacy Policy and authorize us to treat your personal information in accordance with it, for the purposes described below.   

 

DEFINITIONS

 

For the purposes of this privacy policy: 

 

  • Account designates a unique account created to access our website or parts of said website.

 

  • Cookies are small files placed on your computer, tablet, mobile device or any other device by a website, containing, among other things, the details of your browsing history on this website.

 

  • Device designates any device – computer, cellphone or tablet – able to access the website.

 

  • Information or personal data designates any information regarding an identified or identifiable individual.

 

  • Service provider designates any person, whether physical or moral, who treats this data on behalf of Clinique Vétérinaire du Vieux Longueuil Inc. They are third parties or persons chosen by Clinique Vétérinaire du Vieux Longueuil Inc to facilitate the Service, to provide the Service on behalf of Clinique Vétérinaire du Vieux Longueuil Inc, to execute services related to the Service or to help Clinique Vétérinaire du Vieux Longueuil Inc analyse the manner in which the Service is being used.

 

  • Third party designated any website or social media website through which a user can connect or create an account to use the Service.

 

  • Data usage designates the data collected automatically, whether generated by the use of the website or by the infrastructure of the website itself (for instance, the duration of a visit on a page).

 

  • Website designates the website of Clinique Vétérinaire du Vieux-Longueuil Inc accessible at the following address: https://www.cvvl.ca.

 

  • User designates the individual who accesses or uses the website, or the company or moral person on behalf of which the individual accesses or uses the website.

 

  • We may use cookies to collect usage data and improve your experience on our website. We may also use third party services, such as Google Analytics


 

CONSENT

We are committed to protect the privacy of our users and we will only collect and use personal information with their consent and to the extent authorized or required by law.

By using our website located at the address www.cvvl.ca or by providing personal information, you accept the terms of our confidentiality policy and agree to the collection and use of your personal information in accordance with said policy.

You can withdraw your consent at any time, except in situations in which the law or valid contracts limit it. We will inform you of the consequences of such withdrawal, such as the possibility we may not be able to provide a product or treat a demand. Please note that your decision to withdraw your consent will be noted in our files. 

In certain circumstances, we may collect, use or disclose personal information without your consent. This may occur when legal, medical or security reasons render impossible or unpractical obtaining your consent, or when the information are collected in the course of an investigation regarding an eventual breach of contract, fraud prevention or detection or for legal enforcement purposes. 

 

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

 

When you use our website, we may ask certain personal information which may be used to contact or identify you. This information may include, without limitation :

 

  • Contact information, such as name, address, email and phone number;

  • Biographical information, such as position title, employer, photography and video or audio content;

  • Marketing communication preferences and related information, such as survey reactions and responses or others;

  • Financial and billing information such as billing address, bank account, credit card number and other payment related information;

  • Information regarding services, such as details of the services we provided to you;

  • Information relating to recruitment, such as curriculum vitae, training and previous professional experience, details of professional affiliations and other pertinent information for potential recruitment or association with Clinique Vétérinaire du Vieux-Longueuil Inc;

  • Usage data may include information such as your device’s IP address, the type of browser you use, the browser version, the website pages you visit, the date and time of your visit, the time spent on these pages, the devices’ unique identifiers and other diagnostic data; 

  • If you access our website through a mobile device, we may automatically collect certain information, for instance the type of mobile device you use, your mobile device’s unique identifier, your mobile device’s IP address, your mobile device’s operating system, the type of mobile internet browser you use, the device’s unique identifiers and other diagnostic date. 

  • We may also collect the information your browser sends when you visit our website or access our website via a mobile device. 

  • Any other personal information provided. Please note that if you provide personal information regarding other individuals (such as your clients, administrators, managers, shareholders, employees or effective beneficiaries), you must make sure to give these individuals an adequate notice, indicating that you will be providing us their information and that you have obtained their consent to do so. 

WE MAY USE YOUR PERSONAL INFORMATION IN THE FOLLOWING MANNER: 

The collection, use and disclosure of personal information by Clinique Vétérinaire du Vieux Longueuil Inc will be limited to that which is necessary to the purpose for which they are collected.
 

Clinique Vétérinaire du Vieux Longueuil Inc collects personal information for various reasons, among others :  

  • Answer your requests;

  • Treat payments and emit receipts;

  • Complete your inscription to an event, training, newsletter, download on our website or inscription to a webinar you wish to attend;

  • Our human ressources management and service agreements;

  • To respect your withdrawal choices;

  • To operate, maintain, improve or provide all the website functionalities, to provide the services and information you require, to answer comments and questions and provide assistance to the website users; 

  • Provide and improve our website, to understand how users interact with our website and to personalize your online experience. We may also use your information to manage your account as website user, notably to grant access to various features and answer your requests. 

  • We may also use your information to send you marketing communications or to inform you of important changes regarding our website or business. Please note that we will not share your information with third parties for marketing purposes, except if you expressly consent to it; 

  • Send information, special offers and news regarding our products, services and similar event to those you previously purchased or those which sparked your interest in accordance with applicable laws regarding commercial emails. If you do not wish to receive such communications, you may at any time unsubscribe by following the instructions provided in our emails or by contacting us directly. 

INFORMATION ACCURACY

We do everything possible to ensure your personal information is as precise and complete as necessary for the purposes of collection, use or disclosure. 


 

COOKIE USAGE AND GOOGLE ANALYTICS 

 

We use tracking technologies such as cookies, tags and scripts to improve and analyze our website. We use temporary and persistent cookies for various reasons, notably to provide the available services on the website, to authenticate users, to personalize the user experience and to monitor traffic and website use data. 

 

Certain cookies are essential to provide the requested services and prevent fraudulent use of user accounts. We also use persistent cookies to memorize user choices, such as identifiers and language preferences, in order to improve user experience. 

 

We also use permanent tracking and performance cookies to monitor information regarding website traffic and to test new pages, characteristics or features of the website and observe user reactions. These cookies may be administered by third parties and may identify you directly or indirectly as an individual visitor. 

 

You may configure your browser to refuse cookies or to be informed when a cookie is sent. However, please note that certain parts of our website may not function correctly if you refuse cookies.


 

ANALYTICAL DATA

 

We may use third parties, such as Google Analytics, to help us collect and analyse information of website sections visited to evaluate and improve the website and its user experience. These third parties may use cookies and other tracking technologies. If you want to prevent storage and treatment of this data (including your IP address) by Google, you can download and install the following browser plugin by using this link : Download Page for Google Analytics Opt-Out Browser Add-On

 

You may also consult Google Analytics’ privacy policy by following this link : Privacy Policy and terms of use - Google 

 

CONVERSION PIXELS 

 

Conversion pixels, also known as « transparent GIF » or « spy pixel,» are tiny images, generally one pixel, which may be placed on a web page or in an email to indicate when you viewed this page or opened this email and to analyze the response rate. 

 

CONSERVATION AND DESTRUCTION OF PERSONAL INFORMATION

 

We will only conserve your personal information for the necessary duration for the purposes detailed in this privacy policy. We will retain and use them as necessary to respect our legal obligations, to resolve disputes and to apply our legal policies.

 

We will also retain the usage data for internal analysis purposes. This data is generally retained during a shorter period of time, unless they are being used to reinforce security or improve the functionality of our website or if we are legally obligated to retain them longer. 

 

DISCLOSURE OF YOUR PERSONAL INFORMATION

 

Your data, including your personal data, is treated in our operational offices and any other location where the parties involved in this treatment (such as our service providers) are located. This means this information may be transferred towards computers located outside of your state, province, country or other governmental instance where the data protection laws may differ from those of your jurisdiction. Consequently, in certain circumstances, foreign governments, tribunals, law application organisations or regulation organizations may be authorized to access the personal data collected and retained by us. 

 

By using our website, you agree to this transfer. We will take all necessary precautions to guarantee your personal data is treated in a secure manner and according to this privacy policy. No personal data will be transferred to an organization or country without adequate controls, including that which regards personal data security and other personal information. 

 

COMPANY OR ASSETS SALE OR TRANSFER

When a company is sold or transferred, your personal date may also be transferred to the buyer or asset beneficiary. If this occurs, Clinique Vétérinaire du Vieux Longueuil Inc will require the buyer use your personal data in accordance with this privacy policy. This includes the use of your personal data being limited to the buyer and affiliated companies. If we are implicated in a reorganisation, dissolution or liquidation, this may also cause the transfer of your personal data to a third party. In all cases, we will attempt to protect your personal data and inform you of any transfer as required by applicable laws. 


 

PERSONAL INFORMATION SECURITY

 

We have established appropriate physical, technical and administrative measures to protect the personal data you provide us with against any unauthorized access, use or disclosure. These measures are regularly reevaluated and improved to ensure your data’s optimal protection.  

 

Although we do all that is possible to protect your personal data, it is important to keep in mind that no internet transmission or electronic storage is 100% sage. Therefore, we cannot guarantee their absolute security.

 

It is also important to note we can not be held accountable for personal data you share with other users or you publish in public spaces, such as our blogs. These public spaces may be consulted or seen by any individual visiting our website and are thus not covered by this policy. 

 

LINKS TO OTHER WEBSITES 

 

Our website may contain links directed to third party websites. When you follow these links, you leave our website. The information exchanged at this point are not subject to our privacy policy. We recommend you verify the confidentiality declarations of said websites before providing any information.

 

PRIVACY OF CHILDREN

 

We do not collect or intentionally solicitate personal information of children under the age of 13. By using our website, you declare to be at least 13 years old. If you are under 13, we will ask you not to send us any personal information. If we discover that we have inadvertently collected personal information of a user under the age of 13, we will attempt to delete immediately this information from our files and folders. We also encourage minors aged 13 and above to ask their parents’ or guardians’ permission before sending any personal information on the internet.  

 

If you believe a child under the age of 13 has provided us with personal information, please contact us using the coordinates provided in the next section. 

 

YOUR RIGHTS

 

You have the right to know whether we hold any of your personal information and to consult said information. You also have the right to ask how we collected your information, how we used them and to whom they may have been disclosed. 

Subject to applicable laws, upon receiving an individual’s written demand and after having verified their identity, we will inform the individual if we detain any of their personal information and will share this information with them. 

We may refuse an individual access to their information in accordance with applicable laws, in which case we will justify the refusal. 

Any demand for access to information or modification demand may be sent to the person responsible for the protection of personal data Dre Astrid Pacher at the following address: 

 

Via email : cvfvl@cvfvl.ca 

Via mail: 400 rue St Charles Ouest, Longueuil, J4H-1G2

 

 

 

COMPLAINTS AND CONCERNS 

 

Our staff and representatives are trained to answer questions or concerns regarding your personal data. If you are not satisfied by our employee’s or our representative’s answers, you may contact the person responsible for the protection of personal information at the address mentioned above.

 

CHANGES TO PRIVACY POLICY

 

We may modify this policy from time to time and we will publish the most recent version online. We encourage you to consult this privacy policy regularly to be aware of any changes. 

 

Last update : September 14th 2023

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